Uber Updates Their App with a Translation Tool

March 4, 2020

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Uber launched a translator tool to assist riders and passengers with their rides. People who travel around the world and individuals who have moved to other countries use the rideshare service around the world. There are language barriers that exist between riders and drivers, so the company launched the tool to assist riders and drivers with improving the communication that occurs during rides.

Google Translate

Uber has integrated the translator service in its mobile app to assist riders. When a driver sends a text message to a rider, the service translates the text message from the language that the driver speaks to the language that the passenger speaks. This feature will help passengers when they receive rides from people who don’t speak their preferred language. Passengers and drivers can download the latest version of the Uber driver or Uber passenger app to access the latest updates that the company has integrated on its platform.

Text messages

There are times before and during a trip when it’s required for passengers and drivers to send text messages about rides. If a passenger has a question about the location of the driver, before a trip they may send a text message. Sometimes a passenger needs to change their address because the pickup location is incorrect. The text messaging service allows drivers to see any text messages that their passengers send before they arrive. By allowing drivers to receive text messages when they are en route to customers, it saves drivers and riders time because the drivers don’t need to pull over to read messages or call passengers.

Better communication

By having the ability to translate messages, drivers can make sure they are communicating with passengers throughout their trips. This can reduce miscommunication between the drivers and passengers and allow the drivers to help make the passengers feel safe and comfortable during trips when they speak different languages. If customers have the desire for some conversation during the ride, they can send messages to the drivers to develop a friendly conversation during the trips.

An additional benefit of the translation service is that a passenger can communicate if they are having an issue or need to seek medical attention during a ride. They can also receive help if they are unsure of an address for a hotel or business and need help identifying where they need to get dropped off.

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If a passenger’s text message says they are going to a meeting at a mall and they tell the driver the name of the store, the driver can text message the passenger if they have the wrong mall listed as the drop off location. This assistance was not available to passengers and drivers who had language barriers because they couldn’t express themselves in a way that both parties could understand each other. Drivers can help international passengers in a way that they serve people who speak the same language. This saves passengers and drivers money and time going to the wrong location.

Passengers can get more specific on their drop off locations using the text service. If a passenger is riding to a university or a hospital, it helps to identify a more specific address so that passengers don’t get dropped off in the wrong area and have to walk a long distance to their desired location.

Hands-free driving law

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There are states that have updated their hands-free driving requirements. It’s now illegal in some states for people to drive and hold cell phones. The Uber drivers can mount their phone and view their text messages or listen to them as they drive. When they are at stoplights, drivers can respond to text messages by typing messages on their mounted phones.

If Uber drivers have newer cars, they can connect their cell phones and type their messages on their car dashboards. Drivers can view their cell phone screen on the same location that they use to turn on their car radios. This makes it easier for drivers to respond to their passengers and comply with the hands-free driving requirement. This helps drivers quickly identify the messages from their international riders and respond to their requests for a pleasant trip. Advanced technology can improve the international traveler’s experience during a trip.

Passengers and drivers can have more pleasant trips when they use the new communication features that Uber implemented. Drivers can help passengers identify where they’re located and help make international traveling easier. Customers are less vulnerable when they use the service and they have drivers who are aware of the city and provide insight to help passengers during their rides.